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Subhdra Kumari Deputy Manager Operations

JonMaximus January 25, 2018

Subhdra joined Competent Synergies Pvt. Ltd. in Sept 2006 as a Team Leader for DTH process, where she was handling a team of 25 Associates and was responsible for team’s quantitative and qualitative KPIs. In a short stint of 1 year and 7 Months, she streamlined DTH process through her process improvement insights and brought… Continue Reading »

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Nitin Popli Manager Operations

JonMaximus January 5, 2018

Nitin joined Competent Synergies in Apr 2006 as a Floor In charge for the process of leading telecom company where in he was handling a team of 20 Associates and was responsible for team’s quantitative and qualitative KPIs . In a short stint of 1 year and 3 Months, he showed excellent performance and was promoted… Continue Reading »

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BPO Services Required by Telecom Industry

JonMaximus December 14, 2017

Inbound Services Customer Care – Telecom industry requires bpo service providers who provide 24/7 multi-lingual customer support to cater to inquiries, requests, and complaints about prepaid and postpaid Customers. Knowing a contact centre KPIs, measuring consistently with efforts is challenging. The QoS Compliance metrics are broken down into four segments service quality, accessibility, operational efficiency,… Continue Reading »

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