Blog & Journal


Dos and Don’ts of Outsourcing Back Office Operations

John Miller October 4, 2017

Outsourcing has become one of the leading trends in the business world. It is an attractive and cost-effective form of process delegation. Companies are outsourcing both client-facing and back office operations. Both of these bring specific risks and benefits with them. But, along these risks and benefits, there are dos and don’ts.

If you want to learn what to do and what to avoid when outsourcing back-office operations, you are at the right place. In this article, we are going to talk about the dos and don’ts of outsourcing your back office processes.


Pick the right Outsourcing Service Provider

There are dozens of outsourcing service provider companies on the market. It is important to pick the right one for your business instead of one of the first few results in Google. Your outsourcing partner has to have previous experience with companies with a similar business model as yours. It is important to outsource back-office operations to reliable partners to ensure a high level of provided services.

So, before you make your decision, make sure to take a look at your future partner’s portfolio and reviews of their previous and current clients.

Identify Which Processes to Outsource

Before you decide to outsource a business process, you have to absolutely make sure that it is needed. Outsourcing provides access to resources and assets that are otherwise too costly for an organization to acquire and use. To identify such a process, be sure that it should be outsourced and answer the following questions: Do I have in-house employees who can do this? How many people would I have to hire to complete this? How much will it cost me? Is this a one-time thing? And then, some more questions.

When you compare the cost of paying for extra hours and hiring a new workforce for outsourcing, you can determine if you need to go for it or not.

Stay on Top of Outsourcing Costs

Outsourcing is not free. While the costs may seem affordable at the start, this may prove otherwise over time. This is why you should stay on top of the financial aspects of your operations. Make sure that everything is going as planned and that your outsourcing expenses are not going to cause you any trouble.


Don’t Use Services You Don’t Really Need

Numerous service providers tend to extend their services by offering numerous growth opportunities to businesses who decide to use their expertise, resources, and assets. You should always stick to your original plan and outsource only the actions that you deemed fit for outsourcing in the first place. By doing so, you will avoid unplanned costs and the risks of overextending your budget.

Don’t Pick the Cheapest Option

The cheapest option is not necessarily the best one, especially in the business world. There are many companies who offer their services on the market. Make sure not to pick the cheapest ones, because usually, these are the ones with the least experience trying to attract customers by lowering the prices of their services.

Don’t Neglect Communication

Needless to say, communication is the backbone of every business. If you want to successfully outsource back-office operations, you will have to constantly communicate with your outsourcing partner. This way, you can overcome obstacles and challenges by joining experience, knowledge, and workforce.

When you are outsourcing business processes to a third party organization, you want to make sure that everything goes according to plan. These dos and don’ts can definitely help you achieve your goals and leverage outsourcing to gain a competitive advantage on the market.

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