Over the past few months, there has been a lot of news related to the linkage of Aadhar card for verification purposes. Large companies have sent regular notifications to their customers urging them to link their Aadhaar cards. Especially in the case of telecom, the operators have been behind their subscribers by sending them reminders… Continue Reading »
Subhdra joined Competent Synergies Pvt. Ltd. in Sept 2006 as a Team Leader for DTH process, where she was handling a team of 25 Associates and was responsible for team’s quantitative and qualitative KPIs. In a short stint of 1 year and 7 Months, she streamlined DTH process through her process improvement insights and brought… Continue Reading »
Nitin joined Competent Synergies in Apr 2006 as a Floor In charge for the process of leading telecom company where in he was handling a team of 20 Associates and was responsible for team’s quantitative and qualitative KPIs . In a short stint of 1 year and 3 Months, he showed excellent performance and was promoted… Continue Reading »
Inbound Services Customer Care – Telecom industry requires bpo service providers who provide 24/7 multi-lingual customer support to cater to inquiries, requests, and complaints about prepaid and postpaid Customers. Knowing a contact centre KPIs, measuring consistently with efforts is challenging. The QoS Compliance metrics are broken down into four segments service quality, accessibility, operational efficiency,… Continue Reading »
There are many ways in which technology has transformed our lives. One of the most transformative ones is mobile technology. It the ubiquity of a powerful mobile device in your pocket, it is easier than ever to get work done and make sure that your team is also getting stuff done! Since mobile telephony and… Continue Reading »
