Call wait time for Qantas might be more limited these days than they were at the height of the primary lockdown in 2020. However, they’re still really long. A Qantas customer who reached the beginning of September 2021 says, “the assistance we’ve gotten as of late from Qantas’ phone Qantas customer service call focus has been out and out shocking”.
The average time calling the Qantas airlines customer service is 39 minutes 37 seconds (and it will exceed 50 minutes if you call them later noontime).
Best and most exceedingly awful time to call
Besides confirming what many of us knew that calling Qantas customer service implies getting comfortable for a decent significant delay, our test also gave an unpleasant mark of the best time to call the two airlines, as displayed in the designs above and underneath.
With Qantas, the before the day you call, the less you’ll need to pause before the day you call. The average stand by time at 9:00 am was six minutes across the nine days of calls, while the normal stand by times around early afternoon and 5:00 pm were 52 and 66 minutes, individually.
Thursdays, Fridays and Saturdays are the greatest days to call, with average stand by times, a simple one travel for the day. Mondays should be stayed away from, in any case, where normal stand by times were 30 minutes.