Customers are critical to any business success; in many business areas, shops, service centers, restaurants, cafes, people tend to spend their time. In some businesses waiting in queues are compulsory. So providing excellent WIFI facilities for customers will open new doors to the market and help to develop business and gain customer loyalty, and you can easily learn to set up Wi-Fi via tutorial by routerlogin.app. A satisfied customer also brings goodwill to the company. Companies can boost their sales during their customers’ surf web.
Providing WIFI means we are offering a free hotspot facility for consumers so that they can access the internet through their laptops and mobiles. This also helps in frequenting our business.
WHY BUSINESS HAS TO PROVIDE FREE WI-FI TO CUSTOMER?
WIFI nowadays has become an amenity that every business is trying to provide to their consumers. Providing WIFI has a good no of reasons inside of the company;
- We can improve customer engagement
- It helps in boosting the slow day part of the business and attracts large customer groups.
- Enhances customer satisfaction and happier customer are the pillar to any business
- Improves consumer loyalty; most of the consumers agree that they like to spend more time when there is free WIFI access.
- Sales can be improved because customers’ frequency of ordering also increases.
The process to set up a WIFI.
1. SELECTING AN INTERNET SERVICE PROVIDER / BROADBAND
We cannot allow the customers to use the already available business network. A separate public interface should be set up in any business for the public. This is an essential step because while selecting an ISP, we should see that provider is trustworthy, affordable. The speed provided in the package is reliable. Many IT companies offer different models of network connectivity based upon the building size and spread area of the store.
Initially setting up free Wi-Fi needs investment like setting fees of routers, cables around the place. It should also be secured so that the data of consumers are protected. Then comes choosing the bandwidth and internet package from the plans offered by ISP. Broadband speed might become slow during peak times, so selecting a proper band is necessary.
Always go high speed, there is no use of providing Wi-Fi with low speed and slow connectivity.
2. SETUP THE GUEST NETWORK AND EQUIPMENT
Next comes setting up the router box and LAN cables. The equipment is not pricey, and many brands like TP-link offer different wired and wireless routers, and this is a one-time investment and can be used for a long time. Wireless routers mostly don’t provide good speed in peak times and hangout. So, taking a wire connected router with different firewalls, bricks are worthy.
Once you get the network box, set up different cables or networks for the customers to use. The interface on which business runs should be different from the guest’s web because data in business should be secured.
3. PROVIDING ACCESS TO GUESTS
Then comes providing access, some of the business makes a rule that free WIFI will be provided after minimum purchases to see that customers are using that in a useful way without blocking out other customers.
Communicating the WI-FI passwords and access codes to the customers.it should be seen that customers agree to the terms and conditions so that their privacy is safeguarded.
Some of the companies also take the customers’ mobile no or email address and then confirm it to send the passcode to the Wi-Fi.
Many third-party software’s are also available to make this access process easy by printing the Wi-Fi passwords on the receipts given to the customers. This process of offering free Wi-Fi assures that customers are making purchases in the store.
4. MAKING NETWORK SECURE
For the sake of customers’ data and your business data, your Wi-Fi network must be secure. Not only will a super-secure system protect your confidential company files, but it will also prevent customers’ information from being compromised—and thus prevent any legal ramifications from such a breach. Free Customer Wi-Fi should not equate to lower quality or a connection that is not as secure as it should be. Firewalls should be used to see that data breach does not occur at any point, and data is kept safe.
Security is significant because payments are made through online gateways, and data can be hacked without protection. Always maintain dedicated internet connectivity. Other customers’ loyalty could lose as they use credit cards and other sources to pay.
When your accepted payment through credit cards sees that the public use connectivity is separate from the staff use connectivity for business. If the customer is a hacker, he cannot access the activity of other networks, and hence our data is safeguarded.
We can provide access to the public, redirecting the link to connect to Wi-Fi through a page with the menus and specials of the store. In this way, we are also promoting our business, and they can order through that link. This pattern will be useful for cafes and restaurants and many other stores.