Subhdra joined Competent Synergies Pvt. Ltd. in Sept 2006 as a Team Leader for DTH process, where she was handling a team of 25 Associates and was responsible for team’s quantitative and qualitative KPIs. In a short stint of 1 year and 7 Months, she streamlined DTH process through her process improvement insights and brought a big leap in process mapping.
Subhdra was promoted to Team Manager – Operations in the year 2008 and started the transition of Telecom Inbound Process. She successfully managed the early migration and ensured the key deliverables. She spent 5 years in Telecom Inbound and undertook various Process and Product level initiatives to ensure the improvement in Qualitative/Operational KPIs.
Subhdra was promoted as an Assistant Manager – Operations in year 2013 and took charge of DTH Inbound wherein she was managing 100+ seats with 2 Team Managers and employee strength of 160. Her continuous strive for process excellence and incomparable people management helped Competent Synergies to stabilize DTH process and helped in establishing Competent Synergies as a leading BPO Service Provider in the region. Subhdra was then promoted as Deputy Manager – Operations in year 2017 and is currently associated with the process for more than 4 years.
Her journey begun in 2006 as a Team Leader and in short span of 11 years, she is now working as a Deputy Manager – Operations, showing a far-fetched growth from 25 associates to 160 Associates.